Privacy Policy

What we collect

• Details you submit in a quote request: name, email, phone, company, postcode and the project information you provide.
• Details you submit in a contact enquiry: name, email, phone, subject and message.
• Account details if you create an account: name, email, phone, company and customer type.
• Order details if you place an order, including delivery address and order contents.
• Basic technical information needed to serve and secure the website.

Why we use it

We use your information to answer enquiries, prepare quotes, fulfil orders, keep records of transactions, and to operate and secure the website. We do not sell your personal information.

Legal bases

We rely on: your consent for optional analytics cookies and marketing contact; contract where we are supplying goods to you; legitimate interests in responding to enquiries and running the business; and legal obligation for tax and accounting records.

Sharing

We share information only where necessary: with the hosting and database providers that run this website, with delivery or payment providers where relevant to your order, and with professional advisers or authorities where we are legally required to.

How long we keep it

Enquiry and quote records are kept while they are useful to answer follow-up questions. Transaction records are kept for the period required by tax and accounting rules. Retention periods: [CLIENT TO CONFIRM].

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to certain processing, or withdraw consent for analytics and marketing. Contact us using the details below. You can also complain to the Information Commissioner's Office.

Cookies

Essential cookies run the site. Analytics cookies are only set if you accept them in the cookie banner. See our cookie policy for detail.